That Time — Return & Refund Policy

At That Time, we’re here to support you — truly. Our products are designed to help you feel comfortably lifted and confident in the body you’ve evolved into. We stand behind their quality, and we recommend giving them at least 14 days of consistent use so you can experience their full benefits.

If after 14 days — and within our 60-day money-back guarantee — you’re not fully satisfied, we’re here to help. Simply email us at hello@ownthattime.com and we’ll take care of you.

Cancellation Policy

If you need to make changes or cancel your order, please reach out within 24 hours of placing it. After this window, your order may already be in processing and we may not be able to modify it.

Any cancellation made within the 24-hour period will be refunded within 7 business days.

60-Day Money Back Guarantee

We want you to love how you feel in That Time, which is why we encourage giving your products at least 14 days before deciding on a return. If after that period — and within 60 days of purchase — you’d like to return your items, you’re fully covered by our guarantee.

Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please fill out the form on our Contact Us page or email us directly at hello@ownthattime.com. Including your Order Number or the name and email used at checkout helps us assist you more quickly.

Damaged Items

We package every order with care, but if your item arrives damaged, we’re here to help. A product is considered damaged if the item itself is defective or physically broken. Normal wear to packaging during transit (such as dents or scuffs) is not considered damage if the product is unharmed.

If your item arrives damaged, please contact us within 72 hours of delivery at hello@ownthattime.com, and attach a clear photo of the issue. We’ll review it and determine whether a replacement can be issued at no cost.

We do not accept returns, offer refunds, or replace items that are damaged due to normal use, wear and tear, or misuse.

Shipping & Delivery

We strive to ship your order promptly, but delivery timelines depend on the courier and may be affected by factors outside our control such as weather, customs delays, or carrier-related issues.

If you experience a delivery problem (lost package, delayed shipment, tracking concerns), please contact the courier directly for the fastest assistance.

That Time is not responsible for lost, stolen, delayed, or misdelivered packages.

Incorrect Shipping Address

It is the customer’s responsibility to ensure all shipping information entered at checkout is accurate. If an incorrect address is provided and we are not notified within 24 hours, we cannot guarantee the order can be intercepted, re-routed, resent, or refunded.

We always encourage customers to double-check their details at checkout and reach out right away if something needs correcting.

Policy Updates

We may update this Return & Refund Policy at any time. We encourage customers to review the most current policy before purchasing. By placing an order with That Time, you acknowledge and agree to the terms outlined above.